HearthDry ("we," "us," or "our") operates https://hearthdry.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website.
Information We Collect
- Contact form data: Name, phone number, email address, city, state, and description of your water damage situation when you submit a quote request or lead form.
- Usage data: Pages visited, time on site, referring URL, device type, and browser — collected via Google Analytics (GA4).
- Phone call data: If you call our tracking number, call metadata (duration, time, originating number) may be logged by our pay-per-call provider.
- Cookies: Google Analytics cookies and session cookies. No advertising cookies are set by default.
How We Use Your Information
- To connect you with IICRC-certified restoration professionals in your area
- To respond to your inquiries and provide customer support
- To analyze and improve our website and services
- To comply with legal obligations
How We Share Your Information
We share your contact information with the restoration contractor(s) we connect you with for the purpose of providing you with restoration services. We do not sell your personal information to third parties. We may share information with:
- Restoration contractors (for referral purposes only)
- Analytics providers (Google Analytics — anonymized/aggregated)
- CRM/webhook providers (to manage lead routing)
- Law enforcement or regulators (if required by law)
Data Retention
Lead form submissions are retained for 24 months for quality assurance purposes. Analytics data is retained per Google's standard retention periods (26 months by default). You may request deletion of your data by contacting us.
Your Rights
Depending on your state, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of analytics tracking (use browser Do Not Track or an ad blocker)
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children.
Contact
Privacy questions or deletion requests: help@hearthdry.com
