Major U.S. Water Disasters —
Lessons Homeowners Must Know

Disaster Recovery — Frequently Asked Questions

Did homeowners insurance cover damage from historic floods like Hurricane Harvey?

Standard homeowners insurance did NOT cover flood damage from Harvey, Katrina, or similar events. Flooding from rising water — regardless of cause — requires a separate NFIP (National Flood Insurance Program) or private flood insurance policy.

This is the most costly misconception in disaster recovery: 80% of Houston Harvey victims were outside FEMA floodplains and were uninsured for flood damage.

How much does FEMA actually pay after a disaster?

FEMA Individual Assistance averages $9,000–$15,000 per applicant — far below actual replacement costs. After Harvey, FEMA grants averaged $9,127 while uninsured losses averaged $75,000+.

FEMA assistance is a safety net, not a replacement for flood insurance. The NFIP pays up to $250,000 for structure and $100,000 for contents.

What is the most important lesson from major U.S. flood disasters?

The single most important lesson across every documented major flood: you cannot rely on FEMA floodplain maps to determine your actual flood risk.

In Harvey, Katrina, and Florence, the majority of flooded homes were outside designated Special Flood Hazard Areas. Every homeowner should carry flood insurance regardless of their mapped flood zone designation.

How quickly after a disaster should I file my insurance claim?

File your claim within 24–48 hours of the event or discovery of damage. Most policies have prompt-notice requirements, and delays give insurers grounds to dispute whether the damage is storm-related.

For NFIP flood claims, you have 60 days after the disaster declaration date for your county. Keep screenshots of weather apps, storm tracks, and news reports as documentation.

Who do I call right now for water damage?

Call (888) 840-6512. The line is answered 24 hours a day, seven days a week, and connects you with an IICRC-certified water damage restoration company that serves your area. Describe what you can see — where the water is coming from, how long it has been there, and whether it smells — the more specific you are, the faster the right company is on the line.

If the source is a pipe or an appliance, shut the main water valve first. Have four things ready and the call goes quickly: the address, when the water started, what is wet now, and whether you have filed an insurance claim.

Still not sure which of these is your situation? (888) 840-6512 · toll-free · answered 24/7