Water Damage Restoration Services

Water Damage Restoration — Frequently Asked Questions

What types of water damage does HearthDry cover?

We connect homeowners with IICRC-certified restoration professionals for all major water damage types: burst pipe repair and drying, flood cleanup (natural and internal), mold remediation, sewage backup cleanup (Category 3 biohazard), basement flooding, and general water damage restoration. All services are available 24/7 for emergency response.

How quickly can a water damage restoration team arrive?

IICRC-certified restoration teams typically arrive within 30–90 minutes in most metropolitan areas. 24/7 emergency dispatch is standard. Faster response dramatically reduces total damage — mold begins growing within 24–48 hours, and every hour of delay increases remediation costs.

Does homeowners insurance cover water damage restoration?

Standard homeowners insurance covers sudden and accidental water damage — burst pipes, appliance overflow, roof leaks. It typically does NOT cover flooding from external water sources (requires separate NFIP or private flood insurance), gradual/slow leaks from deferred maintenance, or sewer backup (unless you carry a rider). Most restoration companies work directly with insurers to handle claims.

Why should I hire IICRC-certified water damage professionals?

IICRC (Institute of Inspection, Cleaning and Restoration Certification) is the gold standard for restoration professionals. Certified technicians have passed rigorous exams in water damage science, drying principles, and mold remediation protocols. Insurance companies often require IICRC-certified work to honor claims. DIY drying equipment rarely achieves the moisture readings required to prevent mold — professional grade dehumidifiers and air movers are 3–5x more powerful than consumer equipment.