Healthcare water damage is a patient safety event, not just a property event. From outpatient clinics to hospitals, water intrusion requires Infection Control Risk Assessment (ICRA) compliance, immediate patient relocation documentation, and specialized remediation teams trained in healthcare environments. We maintain healthcare-specific protocols and can work in occupied facilities.
Joint Commission requires immediate documentation & incident reporting
Activate facility's water emergency protocol immediately
Relocate patients from affected areas per your emergency operations plan
Notify Risk Management, Infection Control, and Facilities leadership simultaneously
Begin Joint Commission required incident documentation within 1 hour
Engage ICRA-trained remediation team — standard restoration teams are not sufficient
Healthcare property policies typically include medical equipment coverage as a separate sublimit — file separately for imaging or lab equipment
Patient care interruption losses are complex — your healthcare BI coverage must be reviewed by a specialized healthcare insurance broker
HIPAA compliance during restoration work (contractors in patient areas) requires Business Associate Agreements — ensure your restoration company is aware
Do not reopen until all items are cleared:
Infection control clearance from Infection Preventionist
Air quality test results meet ASHRAE 170 healthcare ventilation standards
Joint Commission incident report complete
All affected medical equipment tested and cleared by biomedical engineering
Patient notification documentation complete per facility protocol
Commercial emergency?
Every hour = $1,000–$5,000+ in potential losses
Call 24/7Commercial crews available now
