Should I stay in my house during water damage?

For Category 1 clean water in limited areas, yes with caution. For Category 3 sewage or flood water, evacuate until professional decontamination is complete.

Who do I call first for water damage?

Restoration company first — they extract, dry, and document for insurance. Then your insurer. Then plumber or roofer for the source repair.

Water Damage Emergency Decision Tree

Answer step-by-step to get the right actions for your situation — safety, shutoffs, and who to call.

Emergency Decision Tree

Answer each question for your situation

Is there standing water or active leaking right now?

Frequently Asked Questions

: For Category 1 clean water in limited areas, yes with caution. For Category 3 sewage or flood water, evacuate until professional decontamination is complete.
: Restoration company first — they extract, dry, and document for insurance. Then your insurer. Then plumber or roofer for the source repair.