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HearthDry

Water Damage Emergency Decision Tree

Answer step-by-step to get the right actions for your situation — safety, shutoffs, and who to call.

Emergency Decision Tree

Answer each question for your situation

Is there standing water or active leaking right now?

Frequently Asked Questions

Should I stay in my house during water damage?
For Category 1 clean water in limited areas, yes with caution. For Category 3 sewage or flood water, evacuate until professional decontamination is complete.
Who do I call first for water damage?
Restoration company first — they extract, dry, and document for insurance. Then your insurer. Then plumber or roofer for the source repair.
Lines open now · 24/7

Talk to a water damage pro now

Avg 45-min response · Free call · Your ZIP routes you to the nearest crew

(888) 840-6512
  1. Describe the damage & give your ZIP
  2. You're routed to the on-call local crew
  3. They quote — you decide, no obligation