Emergency · Ice Dam Roof Leak Emergency
Ice dams force water under roof shingles into your attic and walls. Stop indoor spread, protect belongings, and document before the ice melts further — this is a slow but serious event that worsens every hour temperatures stay below freezing.
Identify active leak points: water dripping from ceiling fixtures, attic floor wet spots, or water running down interior walls near eaves
⚠ Ice dam leaks can run along rafters and appear far from the roof entry point
Place buckets under active drips; move furniture and electronics out of the drip zone; lay plastic sheeting to protect flooring
⚠ Do not climb on an icy roof — use a roof rake from the ground to pull snow back 3–4 feet from the eave
If safe, check the attic for standing water on insulation or at eave blocking — document with photos
⚠ Attic water can wick into insulation and wall cavities invisibly for days
Do NOT use heat cables on the dam directly — this causes uneven melting and can push water into new roof penetrations
⚠ Only a professional should cut channels in the ice dam for controlled drainage
Photograph the ice dam from outside (ground level), all interior ceiling stains, wet insulation, and water on walls — date-stamp photos
⚠ Insurance adjusters need to link the ice dam to the interior damage
Call IICRC restoration for interior moisture mapping and drying — call a roofing contractor for ice dam removal and temporary roof protection
⚠ Interior moisture from ice dam leaks continues to migrate even after the dam melts
What happens hour by hour after water damage
0h
elapsed
Water enters the structure. Clock starts NOW.
Recommended Action
Shut off water source, move valuables off floor, begin documentation with photos/video.
Next milestone: Absorption Begins at 1 Hour
How to Shut Off Your Main Water Valve
Scene 1: Locate meter/utility room. Scene 2: Turn gate valve clockwise. Scene 3: Turn ball valve 90°. Scene 4: Test at faucet.
Video production scheduled — storyboard complete
Read the full guide: attic water damage restoration
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