Water Damage Emergency
in Chicago?
Don't wait. IICRC-certified pros in Chicago respond in 48 minutes on average. Every minute of standing water increases damage and mold risk.
Do These Things Right Now
- 1
Shut off your main water supply
The shutoff is usually at your water meter, under a sink, or in your utility room. This stops the water immediately.
- 2
Cut electricity to wet areas
Go to your breaker panel and cut power to any circuit in the affected area. Never wade through water near electrical outlets or panels.
- 3
Document everything NOW
Video and photograph all damage before touching anything. Walk through every affected room. This is critical for your insurance claim.
- 4
Call us — we dispatch IICRC-certified pros in Chicago
Our emergency line connects you immediately with certified local teams. Average dispatch time in Chicago: 48 minutes.
- 5
Call your insurance company
Open a claim while waiting for the restoration team. Get a claim number before work begins.
Free to homeowners · 24/7 · IICRC certified pros
Common Emergencies in Chicago
Chicago operates on a combined sewer system — storm drains and sanitary sewers share the same pipes — which backs up raw sewage into basements 20–30 times per year during heavy rain events throughout Humboldt Park, Austin, Lawndale, and other West Side neighborhoods. The Metropolitan Water Reclamation District's TARP (Tunnel and Reservoir Plan) deep tunnel system captures 10.6 billion gallons of overflow but fills to capacity during multi-inch rainfall events, causing neighborhood-level basement flooding that affects tens of thousands of homes in a single storm. Chicago's polar vortex winters (record -29°F in January 2019) drive massive pipe burst claims — January and February generate more emergency water damage calls than any summer month combined. Lake Michigan North Shore wave action during November through March nor'easters causes coastal flooding in Rogers Park, Edgewater, and Evanston lakefront properties. Chicago's clay-heavy glacial till soil and flat terrain give stormwater nowhere to go — 100-year flood events that previously occurred once per generation now happen every 5–7 years as rainfall intensity increases.
- Combined sewer overflow backing into basements during heavy rain (largest single claim type in Chicago)
- Frozen pipe bursts in basement units and exterior wall cavities during polar vortex events
- Lake Michigan storm wave action and coastal flooding on North Shore lakefront properties
- Flat roof drain failure on commercial and two-flat buildings (spring and fall primary season)
- Foundation seepage from high water table — Chicago sits on glacial lake bed
- Sump pump failure during extended power outages accompanying severe thunderstorms