Don't wait. IICRC-certified pros in Rochester respond in 48 minutes on average. Every minute of standing water increases damage and mold risk.
Shut off your main water supply
The shutoff is usually at your water meter, under a sink, or in your utility room. This stops the water immediately.
Cut electricity to wet areas
Go to your breaker panel and cut power to any circuit in the affected area. Never wade through water near electrical outlets or panels.
Document everything NOW
Video and photograph all damage before touching anything. Walk through every affected room. This is critical for your insurance claim.
Call us — we dispatch IICRC-certified pros in Rochester
Our emergency line connects you immediately with certified local teams. Average dispatch time in Rochester: 48 minutes.
Call your insurance company
Open a claim while waiting for the restoration team. Get a claim number before work begins.
Free · 24/7 · IICRC certified pros
Rochester sits near the confluence of the Cochecho and Isinglass Rivers, making it susceptible to combined flooding events when both waterways swell simultaneously during spring snowmelt. The city's rolling terrain channels runoff into low-lying residential areas rapidly during intense storms. Frigid winters averaging more than 60 inches of annual snowfall create significant ice dam and frozen pipe risk for Rochester's older housing stock.
