Don't wait. IICRC-certified pros in New York City respond in 55 minutes on average. Every minute of standing water increases damage and mold risk.
Shut off your main water supply
The shutoff is usually at your water meter, under a sink, or in your utility room. This stops the water immediately.
Cut electricity to wet areas
Go to your breaker panel and cut power to any circuit in the affected area. Never wade through water near electrical outlets or panels.
Document everything NOW
Video and photograph all damage before touching anything. Walk through every affected room. This is critical for your insurance claim.
Call us — we dispatch IICRC-certified pros in New York City
Our emergency line connects you immediately with certified local teams. Average dispatch time in New York City: 55 minutes.
Call your insurance company
Open a claim while waiting for the restoration team. Get a claim number before work begins.
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Dense urban infrastructure (70,000+ miles of pipes, many pre-1900) suffers constant failures; nor'easters create coastal flooding; Superstorm Sandy (2012) inundated 17% of the city; high-rise buildings have complex water systems prone to cascading failures between floors
