Don't wait. IICRC-certified pros in Charlotte respond in 42 minutes on average. Every minute of standing water increases damage and mold risk.
Shut off your main water supply
The shutoff is usually at your water meter, under a sink, or in your utility room. This stops the water immediately.
Cut electricity to wet areas
Go to your breaker panel and cut power to any circuit in the affected area. Never wade through water near electrical outlets or panels.
Document everything NOW
Video and photograph all damage before touching anything. Walk through every affected room. This is critical for your insurance claim.
Call us — we dispatch IICRC-certified pros in Charlotte
Our emergency line connects you immediately with certified local teams. Average dispatch time in Charlotte: 42 minutes.
Call your insurance company
Open a claim while waiting for the restoration team. Get a claim number before work begins.
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Charlotte receives 44 inches of rain per year with intense summer thunderstorms; rapid development has created extensive impervious surfaces overwhelming older drainage infrastructure; Irwin Creek and Sugar Creek corridors flood as recurring events; occasional tropical moisture from inland-tracking storms creates extreme rainfall events
