Don't wait. IICRC-certified pros in Scranton respond in 52 minutes on average. Every minute of standing water increases damage and mold risk.
Shut off your main water supply
The shutoff is usually at your water meter, under a sink, or in your utility room. This stops the water immediately.
Cut electricity to wet areas
Go to your breaker panel and cut power to any circuit in the affected area. Never wade through water near electrical outlets or panels.
Document everything NOW
Video and photograph all damage before touching anything. Walk through every affected room. This is critical for your insurance claim.
Call us — we dispatch IICRC-certified pros in Scranton
Our emergency line connects you immediately with certified local teams. Average dispatch time in Scranton: 52 minutes.
Call your insurance company
Open a claim while waiting for the restoration team. Get a claim number before work begins.
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Scranton sits in the Wyoming Valley corridor of the Lackawanna River watershed, where topographic funneling from the surrounding Pocono Mountains creates extreme localized rainfall events. The Lackawanna River through downtown has flooded repeatedly — most severely in 1942, 2006, and 2011 (Tropical Storm Lee, which deposited 8+ inches in 48 hours and produced the costliest flood in Lackawanna County history). The valley bowl geography means water converges from hillside tributaries simultaneously, overwhelming the combined stormwater and sewer system that serves much of the city's pre-WWII housing stock. Scranton's housing is among Pennsylvania's oldest — row homes and twin homes built in the 1890s–1930s coal-era boom have original clay tile drain laterals, cracked stone foundation walls, and no modern waterproofing. Winter pipe freeze risk is significant: January averages 14 consecutive days at or below freezing, with windchills reaching -20°F in valley microclimates. Basement sump pump failure during spring snowmelt is the second most common claim type after storm flooding.
